Facebook comments into qualified leads

The problem

Comments and messages were answered by hand, in two languages, at all hours, and leads went cold overnight.

What I built

• 10 workflows that catch every Facebook comment and message.
• A Taglish chatbot with memory that answers in seconds and scores each lead.
• Round-robin routing to agents, Telegram alerts, and follow-ups on day 1, 3 and 7.
• A clean handoff from bot to human the moment a buyer talks money.

What changed

• 106 leads in the first three days, and 772 by week 3.5 on a second property.
• 603 older leads scored in one run.
• Handed over with a plain-language report, a technical guide and training for the sales team. Four incidents in month one, each fixed the same day.

A lead here means a captured conversation, not a booked sale.